Refund policy

ou have the right to cancel your order within 14 days without giving any reason.

The deadline for cancelling an order is 14 days from the day you received the goods or when a third party, not acting as the carrier, takes possession of the delivered product.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement via email at perfumebarx@gmail.com.

We will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same payment method you used for the order, and you will not incur any fees for the reimbursement.

Return Conditions:

  • The goods were purchased in the last 14 days.

  • The goods are in their original packaging.

Non-returnable goods:

  • Custom-made or personalized items.

  • Items that deteriorate quickly or have expired.

  • Items that cannot be returned for health or hygiene reasons once unsealed.

  • Items that are inseparably mixed with other products after delivery.

We reserve the right to refuse returns that do not meet these conditions.

Return Instructions:

The customer is responsible for the cost and risk of returning the goods to us. Returns should be sent to:

Głogów 67-200, Kasztanowa 7 Poland

We are not responsible for goods damaged or lost during return shipping. We recommend insured and trackable shipping services. We cannot process a refund without receiving the goods or proof of return delivery.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift voucher will be sent to you.

If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

For any questions, contact us via email: perfumebarx@gmail.com.